Definitions

The general terms and conditions of sale will apply to all goods and services sold by SC DRDRINK SRL through the online store www.drdrink.com, to the buyer.

Terms
Site – www.drdrink.com
Content – all information found on this site, regardless of format.
Specifications – description of the goods and services.
Seller – the online store www.drdrink.com
Buyer – a natural or legal person who places an order for goods or services.
User – a natural or legal person who, by creating an account on the site, agrees to the General Terms and Conditions.
Account – information about the user / buyer (identification data, orders, invoices, etc.) accessed by logging in with an e-mail address and password.
Product – any tangible movable good
Order – the intention expressed by a potential comparator to purchase goods and services, through the site, in an electronic or telephone format.
Distance contract – Emergency Ordinance no. 34 of 2014 – any contract concluded between a professional / trader and a consumer within an organized distance selling or service provision system, without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, and including the moment the contract is concluded;
Service contract – any contract, other than a sales contract, under which the professional provides or undertakes to provide a service to the consumer, and the latter pays or undertakes to pay the price thereof;
Transaction – the collection or reimbursement of an amount resulting from the sale of a good or service to the buyer
Commercial guarantee – any commitment from the professional or a producer (hereinafter referred to as the guarantor) towards the consumer, in addition to the legal obligations provided for in art. 5-14 of Law no. 449/2003 on the sale of products and associated guarantees, republished, with subsequent amendments and completions, regarding the legal guarantee of conformity, to refund the price paid or to replace, repair or maintain the products in any way, if they do not comply with the specifications or any other requirement in the relevant declaration regarding the contract guarantee in any case. which is not related to conformity;
Company identity and description of services
The online store www.drdrink.com is managed by SC DRDRINK SRL. The store sells products and accessories in the field of Horeca equipment and not only, on the territory of Romania and not only.

Confidentiality
The online store www.drdrink.com will maintain the confidentiality of information of any nature provided by any person referred to as the Client.
No public statement, promotion, press release or any other form of disclosure to third parties will be made by the seller regarding the order/contract without the prior written consent of the buyer/client.

Order registration
Registration of an order, through the online store www.drdrink.com, implies the expression of agreement by the potential buyer with the form of communication, by telephone or by e-mail, used by www.drdrink.com
If the Seller confirms the order, this will imply a full acceptance of the terms of the order. Acceptance of the order by the Seller is considered completed when there is either verbal (telephone) or electronic (e-mail) confirmation from the Seller to the Buyer, without requiring a prior confirmation from the latter. The Seller does not consider an unconfirmed order to have the value of a Contract at any time.

An order can be applied for a good or service from the offer on the site. A sales agent will take over the order that has been assigned a registration number and will confirm the availability of the product after checking the stock. The delivery of the order will be made after informing the customer about the existence of the product, in its own stock or at the supplier (internal or external).

The contract comes into force at the time of issuing the fiscal invoice to the buyer.
The prices of the products are valid 24 hours, and in exceptional situations they may change during this interval.
The products are available within the limit of the stock.
The seller reserves the right to cancel the customer’s order in the event of a ridiculous or incorrect price displayed on the site, due to a communication error it can no longer be ordered or the delivery period exceeds a reasonable time limit, the customer’s data is incorrect or incomplete or the transaction with the customer’s card was not accepted by the bank.

Product delivery
The delivery time for products in stock is between 4 and 20 working days, depending on the availability from the internal or external supplier. The delivery time for products available for pre-order is between 14 and 90 working days, depending on the availability from the internal or external supplier. The seller will ensure the proper packaging of the products and the attachment of accompanying documents. The seller is not responsible for the risks and responsibilities associated with the products when they are handed over to the courier company.

The delivery of the products will be carried out by courier companies that are partners of the supplier.
The seller does not authorize the courier to allow the buyer to open the package before signing for receipt (delivery) and paying for the value of the ordered products.

The seller is not responsible for the content of packages sent by courier companies.
We recommend checking the packages received, not assuming responsibility for products damaged during transport and drawing up a report of findings together with the courier company employee, if you find yourself in such a situation.

The loss or damage of the product after taking possession is not the responsibility of the seller or the courier.

Rights and obligations of the seller / company
The entire content of this site (data, images, texts, symbols, web graphics elements, scripts, programs, etc.) is the property of SC DRDRINK SRL and cannot be copied, published, used for personal or commercial purposes, without the written consent of the owner who administers the site. Failure to comply with these conditions is punishable according to the laws in force.

The seller is obliged to take the order from the customer, to confirm it by electronic means (e-mail, sms) and/or by telephone.
The owner of the site reserves the right to modify or replace these terms, without prior notice.
www.drdrink.com reserves the right to select its clientele, to close personal accounts, if there are attempts or suspicions of fraud, in the event of false personal information that prevents the execution of the sale-purchase contract, the use of abusive language in comments with the aim of defamation.

Limitation of company liability
The information displayed on the site is for informational purposes, the owner of the site not assuming responsibility for its accuracy or completeness.
www.drdrink.com will not be liable for direct, indirect, incidental or other intangible losses resulting from: user behavior, inability to access the site, unauthorized access to customer data, actions of a third party on the site services, in cases of negligence or offenses, failure to fulfill an order, damage to the product during transport or any other technical problem.

During the delivery of products to the buyer, we are not responsible for the delay and integrity of packages delivered by courier companies, but only for packages delivered by the company’s couriers; in this regard, the buyer will be informed of any accidental situations that may occur during the delivery of the products.
The seller makes efforts to correctly inform the customer about the characteristics, prices of the products and services displayed on the site. We reserve the right to cancel orders for products with ridiculous prices, resulting from printing errors.

Promotions and special offers are valid while stocks last.
There is no guarantee that you will meet your requirements by purchasing a product or service from the site.

We are not responsible for any modification, interruption or suspension of the www.drdrink.com site
www.drdrink.com carries out its product sales activity through the online store and beyond, in accordance with Romanian legislation. 

Buyer’s rights and obligations
Customers have the right to use the pages of the website www.drdrink.com exclusively at their own risk, to create an account, to modify or delete this account for specific reasons, to order products, respecting its Terms and Conditions.
When creating an account or placing an order, the potential comparator (user) is obliged not to provide false information and personal data, not to alienate the account and especially the password.

The customer can launch an electronic order through the website or by phone, expressing his agreement with the Terms and Conditions of this website, thus accepting to receive the requested products and to pay their equivalent. He can cancel an order by e-mail or by phone, before the delivery of the products.
The buyer can post opinions regarding the purchased products, complaints being accepted only at the e-mail addresses mentioned on the contact page. Complaints will be resolved within a maximum of 30 days.

The buyer will not disclose to a third party and will not make public through the internet or other media, the documents (offers, invoices, warranty certificates, minutes) or information received from the merchant/seller.
Minors may order products only with the consent of their legal representatives.
The buyer may notify the seller for failure to fulfill contractual obligations.

Warranties
The warranty conditions are in accordance with law 449/2003 and the sellers’ commercial policies. For beverage dispensers, being second-hand products, the warranty period is 1 year or according to the agreement from the manufacturer. This aspect will be clearly specified at the time of purchase.
The warranty of a product is valid from the moment of its delivery.
The products sold through www.drdrink.com are new, in the original packaging and at the time of delivery are accompanied by the fiscal invoice and/or warranty certificate. Also, both the price and the technical specifications do not represent any kind of contractual obligation and may be changed without prior notice. The product photos are for informational purposes only and there may be differences between them and the product itself.
The warranty covers material or manufacturing defects, and products that will present this type of defects will be subject to technical inspection, revised and, if necessary, replaced within the warranty period, according to the law. The warranty period runs from the date written on the sales invoice of the goods.
The buyer may refuse the delivered goods if there are visible signs of damage or in case of improper functioning.

Intellectual property rights
The buyer understands the intellectual property rights. The name of the site, images, texts, symbols, web graphics elements, scripts, programs, cannot be processed, copied, published, used for personal or commercial purposes without the written consent of the owner who administers the site.

Disputes
Disagreements regarding the execution of the sale-purchase contract are intended to be resolved amicably, otherwise, by appealing to the competent court at the trader’s (seller’s) headquarters.